Handmade, Hypo-allergenic, Fandom-Inspired Processing Time: 4-6 business days
Handmade, Hypo-allergenic, Fandom-Inspired Processing Time: 4-6 business days
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Shop Policies

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I gladly accept returns and exchanges for incorrect/damaged items:

Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Used Items

Returns and exchange details

If there has been an error on our part or you have received an incorrect or defective item we will give you a refund or exchange. We accept returns or exchanges for UNUSED products. Buyer is responsible for shipping of returned/exchanged item.

Please realize our products are novelty items and non-traditional scents. They are our artistic interpretations of fragrances and may not agree with your interpretation.

If an item breaks during shipping we will replace it, but do require a photograph of the broken item emailed to us first. Please hold on to the broken item while we file an insurance claim.

Contact us before cancelling an order! It's easy for us to fix an address or incorrect item.

Shipping policies

𝗦𝗵𝗶𝗽𝗽𝗶𝗻𝗴 𝗧𝗶𝗺𝗲
Current processing time before shipping is 5-8 business days. You will receive a tracking notification once your item has been shipped. Domestic candles and orders over 13oz ship 2-3 Day Priority Mail. Orders under 13oz ship First Class Mail. Items will be shipped via the United States Postal Service.

If you need an item rushed, please message us BEFORE you place your order. We don't see the "Comments to Seller" until we are preparing your order for shipment, and we do this in the order they were received.

𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗢𝗿𝗱𝗲𝗿𝘀
International orders take approximately 2-4 weeks to arrive from the shipment date depending on your location and customs. We offer the lowest shipping rates available and include an additional discount to help offset the cost for our international customers.

𝗖𝘂𝘀𝘁𝗼𝗺𝘀 𝗙𝗲𝗲𝘀
International orders may have additional customs fees and/or tariffs depending on your country. You, the buyer, are responsible for paying these costs. If you place a large order, taxes are especially high in UK, Germany and Australia - these fees are based on your order total - you can calculate the VAT fee here: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/ (Use HS Code 3406.00 for candles).

𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲/𝗦𝗶𝗴𝗻𝗮𝘁𝘂𝗿𝗲 𝗖𝗼𝗻𝗳𝗶𝗿𝗺𝗮𝘁𝗶𝗼𝗻
All U.S. orders sent Priority Mail will be insured. Please let us know if you would like to purchase insurance for First Class packages (lighter weight) or for International Orders. We do not require Signature Confirmation, as this is an additional fee. Please contact us before you order if you would like to pay extra to add this service.

𝗟𝗼𝘀𝘁/𝗦𝘁𝗼𝗹𝗲𝗻/𝗗𝗲𝗹𝗮𝘆𝗲𝗱 𝗢𝗿𝗱𝗲𝗿𝘀
Unfortunately, we do not have any more information than you do (or the tracking indicates) once an item is shipped. If there is a problem with your shipment, please contact your local post office and give them the tracking number.

If an item is marked as "Delivered" and you have not received it, follow these steps:
1) Verify the shipping address is correct and that you have a mailbox with your name on it.
2) Check in with anyone else that might have received the package for you (ie. roommate, family member, neighbor etc).
3) Bring the tracking to your local post office to see if they're holding it or they have any further information.
4) If it has been 21 days after shipment and you've done steps 1-3 send us a message to let us know.

Fiction Bath Co. is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that get lost in transit or read "Delivered"). We are also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order. First Class International and Domestic orders have no insurance, and therefore cannot be replaced unless returned.

𝗥𝗲𝘁𝘂𝗿𝗻𝗲𝗱 𝗢𝗿𝗱𝗲𝗿𝘀
Please verify that you have the correct mailing address before placing an order. If a customer has entered incorrect information, they are responsible for additional postage to resend it. If an item is returned to us for any other reason, it is up to the buyer to repay shipping fees to have it resent. If you choose not to have it resent we can refund you the cost of the items, but not the original shipping fees.

𝗚𝗶𝗳𝘁𝘀
If your purchase is being sent as a gift, no problem! Simply fill in the recipient's address in the Shipping section at checkout. We always wrap items nicely and never include the price. Only one address and gift label per order.